Gloucester City Council

Cyber incident

Following a cyber incident we are experiencing some disruption to services and residents may experience delays but we are working hard to minimise the impact.

We’re doing all we can to address the issues as quickly as possible but we do ask people to be patient as we’re working closely with the National Cyber Security Centre and the National Crime Agency to understand more about the nature of this incident.

We’ll provide updates on services as soon as we are able to, however, we are focusing on managing any urgent customer issues and continue to work with the national agencies and our IT partners to bring our systems back on line as quickly as possible.

As the situation is still being investigated it is unfortunately not possible to give a current timeframe for when we’re able resolve the issues and we are unable to share any further details as it is an active investigation.
You can still access advice and information via our website including emergency numbers if you need to contact us. We are taking the situation extremely seriously and thank residents for their co-operation and understanding.

The British Conveyancing Awards


Move Reports are delighted to be supporting The British Conveyancing Awards as this event is set to return on 15th March 2022 to recognise and celebrate the very best of the conveyancing industry.

The Today’s Conveyancer Industry Champion sponsored by Move Reports, will be nominated and voted for by you!

This award was designed to recognise those who have made a significant contribution to the life and times of the sector, whoever they are.

Nominate someone outside of your organisation that you believe has: produced something extraordinary that supports our industry and put the interest of the industry at the forefront of everything they do and excelled at a time of transition in the conveyancing sector. Someone who has overcome challenges with minimal disruption to the outcome of their work.

To find out more or nominate your Industry Champion visit  We look forward to meeting the winner in London on 15th March 2022 Darren Tierney Director        

Plymouth announce NO searches in December!

HM Land Registry has given the following update on the local land charges service provided by Plymouth City Council which will affect all users of the service.

Plymouth City Council have been working to digitise their local land charges register and this will soon be transferring over to HM Land Registry’s new digital service.  As part of the work to transition over to the new digital register, Plymouth City Council will not be accepting any local land charges search (LLC1) requests from 29th November 2021 to enable existing search requests to be completed and returned.  The service will transfer over to HM Land Registry from 7th January 2022 and can be accessed through GOV.UK, Business Gateway or the HM Land Registry Portal.


Following the strange year we have all been through it was great to finally see our clients face to face again at our recent CPD events.

With almost two years since our last event, these proved too be the perfect tonic to bring some normality back from the Pandemic and the stress es of the SDLT deadlines.

Richard Snape and our new speaker, Lorraine Richardson both proved to be the perfect combination to provide updates for all that’s happened over the last 18 months and in a way that no webinar can do.

Our Managing Director, Richard Bray brought the audience up to date with the goings on in the industry and with his new position on the board of CoPSO, our industry body, an insight into the future of our industry.

Mike Georgiou, wearing his Navro hat, spoke about the risks to conveyancers since the move of the handbook to UK Finance and the LC-5 report that Navro offers to counteract this risk. He also gave a glimpse into the latest Navro service that is coming soon, in the shape of A.R.T. that will literally save hours in the course of a conveyance. More on this to follow.

Far-reaching leasehold reforms announced by Housing Secretary Robert Jenrick.

The Housing Secretary will abolish ground rents and push ahead with introduction of “commonhold” tenure.

The government announced today that it is pushing ahead with long-awaited reforms to the leasehold system which will make it impossible for freeholders and developers to impose ground rents on leasehold residents especially those with onerous terms.

Housing secretary Robert Jenrick said “the new system, brought in as part of the government’s response to the leasehold homes scandal –  in which buyers of new-build houses were asked to pay large ground rents which doubled every 10 years – will see leaseholders given the right to extend their leases at zero ground rent”.

Leasehold house owners can only extend their leases by a maximum of 50 years, and cannot alter the ground-rent terms in current practices.

The government will also abolish prohibitive costs such as “marriage value” and set standard calculation rates to ensure that costs are fair.

The government will also push ahead with the promotion of a new “commonhold” tenure of housing, used in many countries around the world, whereby leaseholders are jointly given full ownership of their building.

The housing ministry said it was establishing a “commonhold council” – a partnership of leasehold groups, industry and government – designed to prepare homeowners and the market for the introduction of commonhold.

In order to specifically protect the elderly, the government said it will reduce ground rents to zero on retirement properties.

The current reality of being a leaseholder was far too bureaucratic, burdensome and expensive. “We want to reinforce the security that home ownership brings by changing forever the way we own homes and end some of the worst practices faced by homeowners,” he said.

“These reforms provide fairness for 4.5 million leaseholders and chart a course to a new system altogether.”  

The proposals follow an in-depth review of the leasehold system by the Law Society, which recommended widespread reforms and the adoption of a “commonhold” system.

Richard Bray joins the Board of CoPSO

The Council of Property Search Organisations (CoPSO) today announced the appointment of Richard (Richie) Bray from Move Reports to its Board of Directors. Richie joins James Sherwood-Rogers (Chair), Paul Albone from TM Group and Tom Backhouse of TerraFirma on the CoPSO Board.

James Sherwood-Rogers said:

“We are delighted to welcome Richie to the Board as he brings over 25 years-experience in the search industry, and set up Move Reports in 2002. Richie brings a fresh perspective to the Board at a time when the search industry is challenged by the circumstances of Covid-19 which may result in some long-term far reaching changes in how property information serves the homebuying process.”

Richie Bray commented:

“I very much look forward to making a positive contribution to the CoPSO Board at what is a testing but exciting time for our industry. There will be an inevitable progression towards a wholly digital world of property data, and the value-added interpretation of that data in a timely fashion should help to significantly improve the home buying and selling process for consumers. It is a great time to be involved on the Board of the trade body that is helping to shape the digital future.”

Richie’s appointment is for an initial period of 3 years.

Hackney Council Data Breach

A report of a serious data breach at Hackney Council has been reported and is being described as a “serious cyber attack”.

This happened on Tuesday morning and is still affecting many of its services and IT systems.

The council is working with the UK’s National Cyber Security Centre (NCSC) and the Ministry of Housing to investigate and understand the impact of the incident.

The type of attack has not been identified and a spokesperson from the Information Commissioner’s Office confirmed it had received a report of a data breach as a result.

Mayor Philip Glanville said in a statement on the council’s website, which is still up and running, : “Our focus is on continuing to deliver essential frontline services, especially to our most vulnerable residents, and protecting data, while restoring affected services as soon as possible”.

Many of the councils services have been affected with added delays to those already stretched during the Covid Pandemic.

Milton Keynes District Council joins HM Land Registry’s Local Land Charges Register

HM Land Registry’s digital Local Land Charges Register continues to grow, enabling the digital transformation of homebuying.

From today (27 August), anyone requiring local land charges (LLC) searches in the local authority area of Milton Keynes District Council will need to get them from HM Land Registry rather than going directly to the council.

Pete Marland, Leader of Milton Keynes Council, said:

We’re proud to be among the first local authorities to move our land charges and personal searches function onto a new national digital database. This is a testament to the rigorous processes that the team have put in place, and the new database will help us improve the service even further. My thanks go out to council colleagues for working collaboratively to help achieve this.

Karina Singh, Director of Transformation at HM Land Registry, said:

Milton Keynes is the latest local authority to offer its local property customers instant, easy access to HM Land Registry’s digital Local Land Charges Register. We are working hard with local authorities like Milton Keynes to ensure customers can obtain the information they need quickly, to allow informed property buying decisions, even during lockdown. This is making the conveyancing process quicker and simpler for everyone.

Local land charges searches are normally required in the property-buying process. Most local land charges are restrictions or prohibitions on the use of the property such as planning permissions or listed buildings. The local land charges search will reveal whether a property is subject to a charge which then informs a buyer’s decision to buy a property or parcel of land.

HM Land Registry is working in partnership with local authorities in England to migrate their Local Land Charges data to a central, digital register as part of a phased approach. Once migrated, anyone will be able to get instant online search results using the Search for Local Land Charges service.

HM Land Registry’s business customers can use their existing portal and Business Gateway channels or their usual search providers to access Local Land Charges data for those local authorities which have migrated.

Customers will need to continue to submit CON29 enquiries to the local authority.


Today, Wednesday 8 July 2020, Chancellor Rishi Sunak has announced that there will be a temporary cut to Stamp Duty.

The cut will take effect immediately and raises the threshold to £500,000 for all buyers.

The Chancellor said that he wanted to boost jobs in the sector and improve confidence of buyers and sellers, cutting SDLT is one way to do this.

Over the past couple of days the property sector has been in a slight frenzy, as the ripple effects of supposed Governmental leaks surrounding potential reforms to stamp duty land tax (SDLT) in a bid to regrow the economy following the coronavirus has been doing the rounds.

This should help stimulate the housing market and get things moving to try and get back to transaction levels seen atthe beginning of the year pre pandemic.

To take advantage of these measures and be in a position to respond, speak to us about our new “quoting & On-boarding” tools.

Covid-19 Industry guide to supporting a safe home moving process released today.

Re-Opening the Home Moving Market Safely May 2020

A cross industry guide to re-opening the housing market, enabling people to move safely will published today. The collaborative industry guide sets out in detail how home moves can take place while still fully complying with social distancing measures and Public Health guidance.
“Re-Opening the Home Moving Market Safely” delivers practical advice for all involved in the home moving process and focuses on physical contact points and times when professionals would need to enter private residential properties.
The guide was developed collaboratively by the residential sector and professional organisations’ representatives. Specifically, it is relevant to property agents, mortgage advisers, property managers, property lawyers/conveyancers, surveyors, energy assessors, home removal, and also associated professionals such as those contractors involved in property development, management, and the home moving processes in the UK.
The guidance approved by CoPSO is the first in a series, and will be followed by consumer guidance and further sector specific guidance. The contents have been shared with Government, industry regulators and Public Health authorities. As the situation is constantly evolving, information to be updated regularly and sector specific guidance will be continuously added.
Recommendations include those for individual behaviour, client engagement and transparency, how ID checks can take place, and only allowing office attendance from clients by personal appointment. Consideration must also be given to video viewing and checking the COVID-19 status of occupants. It also states that ideally one professional and two adults maximum can take part in a physical viewing, and that these should take place outside of commute times. Terms of engagement/client letters must be amended to confirm restrictions or information on the physical inspection/visit.
The guidance will also help industry professionals and firms advise clients and/ or occupiers on how to prepare for a viewing/inspection/ visit. In accordance with public health guidance, it advises high risk category clients and occupiers, not to be present at viewings wherever possible. There will be a separate document published later aimed at consumers wishing to buy and sell property.
James Sherwood-Rogers, CoPSO Chairman said: This industry guidance builds on that already provided by Government and will be supplemented by specific guidance for consumers who are buying and selling homes. CoPSO will also be issuing sector specific guidance for search companies. Fundamental to all the guidance that is being issued is the controlled and secure operation of the property market ensuring the safety of those involved. With that in mind we are grateful to the councils who have minimised contact by providing electronic access to data and we encourage them, and the last 20 or so who are not doing that, to continue to do so until the threat of coronavirus has subsided


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